Frequently Asked Questions

Q:

What is Bettr exactly?

A:

Bettr is a new alternative banking service for everyday transactional use. We offer a low cost account and app powered by a debit card. It works like a bank, but with additional features and benefits. Bettr is not a fully licensed bank, meaning we do not lend out your deposits. We make use of a sponsoring bank to keep your money safe.

Q:

How can I use my Bettr account?

A:

Bettr can be used as your new primary account where you can have your salary deposited. Alternatively, you can use Bettr as a secondary account and card with the benefit of tracking your spending, finding savings and managing all your other accounts in one place. The Bettr card works online, in-store and with most of today’s on-demand services like Uber, Booking.com and Netflix. No branch activations for online shopping mean instant benefits with Bettr.

Q:

What are the requirements?

A:

You need to be 18 years or older and have a valid South African identity document (driver's license, green ID Book or card or passport) that you can scan with your phone when signing up. You also need a mobile smartphone to install and use our app. We support Apple (IOS 8+) and Android (Jelly Bean v4.4 +). We only ask for proof of address if you need to deposit amounts greater than R 25 000.

Q:

What makes Bettr different from the other banking services?

A:

Good question. We believe in developing a truly unique experience around our customers. We are creating a platform with the ecosystem in mind, allowing other financial services and commerce businesses to list and offer their products to you on your terms. This way, you get a fair transparent view of all available products ranging from better personal loans and insurance quotes, to goods and services. Full control is given to you to make the most informed financial planning and spending decisions.

Q:

What are the fees for Bettr?

A:

We are trying to make our service as affordable as possible. Some fees and charges are out of our control at this point. For example, retailers have admin costs to accept your cash deposits. Also, we use partner ATMs for cash withdrawals, these traditional infrastructure services cost money to maintain. Whilst in ALPHA testing, we are working with our community of testers to come up with a pricing strategy that will work best for you. This will be published soon.

Q:

When will Bettr officially launch?

A:

We do not want to spill the beans quite yet. Right now, we are in private ALPHA testing mode, developing and improving the user and customer support experience 1000 users at a time. We want to be brilliant at delivering the most unique digital financial service to you, this requires some time. You can help us by signing up to become an early tester.